We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org
Please note that returns will need to be sent to the following address - Address- 148, Caistor Road, Grimsby DN37 7JG- United kingdom.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
UK- 2-3 Working Days: Priced at £5 - £7 and £6 - £8.- Depending on the timeframe selected by customers, the delivery window can vary between 24 to 48 hours
EU - 3-5 Working Days: Price varies between 15, 20 EUR.
INTERNATIONAL- 3-17 Working Days: Price varies between £40- £70 or $50 to $70
Please be aware that our shipping prices are subject to change or vary, and our estimated delivery times may not always be accurate due to regional factors such as holidays and other variables.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like sales item, Beauty products and Personal care goods. We also do not accept returns of exhibited wear or damage caused by customers. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org or email@example.com